Skills & Competencies for PC Maintenance Technician II

PC Maintenance Technician II job profile

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JOB SUMMARY for PC Maintenance Technician II

Install, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

JOB RESPONSIBILITIES for PC Maintenance Technician II

Resolves internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. May perform system setups for new hires.

PC Maintenance Technician II SALARY RANGE

BASE 50%
$60,303
TOTAL 50%
$61,412
Job Level
A02
Job Code
IT10000069
Education/Degree
Associate's Degree
Reports To
Project Leader or Supervisor

PC Maintenance Technician II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each PC Maintenance Technician II skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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2 hard skills or competencies (industry competencies) for PC Maintenance Technician II

1 Industry Competency – Equipment Diagnostics
Proficiency Level -2
Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Describes the schematics of electrical diagnostic equipment.
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Level 2 Behaviors
(Light Experience)
Documents detailed notes on diagnostics and repairs conducted on equipment.
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Level 3 Behaviors
(Moderate Experience)
Performs equipment diagnostic to isolate problems and eliminate equipment malfunctions.
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Level 4 Behaviors
(Extensive Experience)
Guides the maintenance team in performing diagnostic troubleshooting on equipment in alignment with protocols.
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Level 5 Behaviors
(Mastery)
Monitors market trends related to equipment diagnostics to align business strategies.
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2 Industry Competency – Hardware Troubleshooting
Proficiency Level -2
Skill definition-Identifying and fixing operational or technical problems within a hardware device or equipment to ensure efficient performance.
Level 1 Behaviors
(General Familiarity)
Explains basic computer hardware set-up, configuration, and troubleshooting.
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Level 2 Behaviors
(Light Experience)
Conducts basic electronic principles troubleshooting to determine problems in hardware or equipment.
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Level 3 Behaviors
(Moderate Experience)
Provides basic to advanced hardware troubleshooting support to improve business functionality and technical performance.
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Level 4 Behaviors
(Extensive Experience)
Guides junior leadership in maintaining and troubleshooting intermediate to complex issues of computer hardware.
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Level 5 Behaviors
(Mastery)
Establishes innovative network troubleshooting methods for both hardware and software issues.
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3 PC Maintenance Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician II
Proficiency Level - 4
5 Competency for - PC Maintenance Technician II
Proficiency Level - 5

6 general skills or competencies (Job family competencies) for PC Maintenance Technician II

1 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Documents best practices in technical support to address customer issues and technical needs.
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Level 2 Behaviors
(Light Experience)
Gathers customer data, such as problem descriptions and network details for prompt technical support.
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Level 3 Behaviors
(Moderate Experience)
Implements standard user guide in utilizing new tools to troubleshoot technical issues.
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Level 4 Behaviors
(Extensive Experience)
Improves the overall technical support process to enhance customer relationship and service.
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Level 5 Behaviors
(Mastery)
Designs a technical support flowchart to illustrate and streamline sequence of technical troubleshooting.
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2 Job Family Competencies – Computer Hardware
Proficiency Level -2
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Documents the processes used in troubleshooting and repairing computer hardware.
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Level 2 Behaviors
(Light Experience)
Informs the management of the problems that need to be solved in our computer hardware.
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Level 3 Behaviors
(Moderate Experience)
Leverages advanced troubleshooting techniques to fix complex computer hardware issues.
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Level 4 Behaviors
(Extensive Experience)
Guides the team in troubleshooting and repairing computer hardware issues.
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Level 5 Behaviors
(Mastery)
Develops security measures and standards for all computer hardware in the IT environment.
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3 PC Maintenance Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician II
Proficiency Level - 4
5 Competency for - PC Maintenance Technician II
Proficiency Level - 5

7 soft skills or competencies (core competencies) for PC Maintenance Technician II

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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3 PC Maintenance Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - PC Maintenance Technician II
Proficiency Level - 4
5 Competency for - PC Maintenance Technician II
Proficiency Level - 5

Summary of PC Maintenance Technician II skills and competencies

There are 2 hard skills for PC Maintenance Technician II, Equipment Diagnostics, Hardware Troubleshooting.
6 general skills for PC Maintenance Technician II, Technical Support, Computer Hardware, Computer Troubleshooting, etc.
7 soft skills for PC Maintenance Technician II, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a PC Maintenance Technician II, he or she needs to be proficient in Standard Operating Procedures (SOP), be skilled in Attention to Detail, and be proficient in Maintaining Focus.

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